Terms of use

Effective date: 1 September 2026. Last updated: 8 November 2026.

1. General provisions

These Terms of Use (the “Terms”) govern access to the X-Lab Suite website at https://x-lab.pro (the “website”) and the use of its pages, materials and functions. They also govern the use of the demo version at https://demo.x-lab.pro, the cloud version at https://app.x-lab.pro and the self-hosted version of X-Lab Suite, and the use of X-Lab Suite software products on the terms of the applicable licence and contract documents.

The website is published and operated by Aliaksandr Adzinets (the “Company”). The Company can be contacted at info@x-lab.pro and through the forms on the website.

A user accepts these Terms and the Rules of Use by starting to use the website, and, where applicable, also by taking the action provided for that purpose on the relevant page when logging in to the demo version, registering for the cloud version, installing the self-hosted version or submitting a form on the website. A user who does not agree to the Terms or the Rules of Use must stop using the website and any other service to which they apply.

The Rules of Use form part of these Terms. Where a particular function of the website or a service is governed by special terms, a contract or an agreement, those documents apply to it within their scope and prevail over these Terms in the event of a conflict.

The Company may amend these Terms and the Rules of Use. A new version takes effect when published on the website unless it states a later date. Continued use of the website after publication constitutes acceptance of the new version. For the cloud version and the self-hosted version, material changes apply in the manner provided in the applicable contract or other terms.

2. Purpose of the website and the software

X-Lab Suite is a software solution for managing customer relations and laboratory processes. It includes X-Lab CRM and X-Lab LIMS.

The website provides information about the software, its features, usage scenarios and news, and allows users to contact the Company where a page contains a form. The demo version is intended for personal evaluation of the software. The cloud version is provided on a subscription basis and the self-hosted version under an offline subscription, on terms set out in a separate contract or other applicable terms.

The information on the website is provided for general information only and does not in itself constitute a public offer, a guarantee that any particular feature is available, or an obligation to enter into a contract, unless this is expressly provided for in a separate contract, an offer, or other applicable terms.

3. Rules of use

These Rules set out the restrictions that apply to the use of the website at https://x-lab.pro (the “website”), the demo version at https://demo.x-lab.pro (the “demo version”), the cloud version available at https://app.x-lab.pro, supplied on a subscription basis (the “cloud version”), the X-Lab Suite software, and the version of X-Lab Suite supplied for installation on the user’s own equipment under an offline subscription (the “self-hosted version”). The website, the demo version, the cloud version, the self-hosted version and X-Lab Suite may be used only for lawful purposes and in accordance with these Terms of Use and the rights of the Company and of third parties.

The prohibitions below apply equally to the website, the demo version, the cloud version, the self-hosted version and X-Lab Suite, whether an act is carried out personally or by means of software. When using the website, the demo version, the cloud version, the self-hosted version or X-Lab Suite, you must not:

Access and attacks

Use the website, the demo version or X-Lab Suite for any purpose that violates applicable law.
Enter, without the Company’s permission, the website, the demo version, user accounts, databases, email, interfaces or any other technical infrastructure.
Guess passwords, use credentials belonging to others or obtained without permission, bypass login, or impersonate another person or the Company.
Look for vulnerabilities in the website, the demo version or X-Lab Suite by scanning, fuzzing, brute-forcing or penetration testing.
Introduce malicious code, exploit defects, or interfere with the operation of the website, the demo version or related services.
Place excessive load on the website, the demo version or related services, including through automated requests, or circumvent rate limits, queues or bot-blocking measures.
Circumvent or disable security measures, event logs, access controls or directives that keep automated tools away from pages, or study them in order to do so.

X-Lab Suite

Decompile, disassemble or otherwise reconstruct the source code, database structure, communication protocols or internal design of X-Lab Suite.
Remove or circumvent licence restrictions, technical bindings, subscription and offline subscription checks, or controls over which features of X-Lab Suite are available.
Copy X-Lab Suite, build a competing product from it, or use what you see in the demo version as a specification for your own or another party’s development.
Remove or alter the rights holder’s marks, warnings and notices of rights in X-Lab Suite.

Models and automated tools

Train or fine-tune any model on website materials, interface text, screenshots, data or observed behaviour of the demo version.
Give a model, bot or other automated tool the contents of the demo version, login credentials, correspondence with the Company or other persons’ data.
Instruct a model or agent to bypass protections, obtain access, collect pages in bulk, complete forms or act in the demo version in place of a person.
Use a model to reconstruct source code, non-public methods, access rules or security measures of the website, the demo version or X-Lab Suite.

Demo version

Give the demo version login and password to another person, publish them, or use the shared login for anything other than your own evaluation of X-Lab Suite.
Change the shared login’s password, lock other users out, or deliberately damage or delete shared demo version data.
Enter into the demo version real personal data, information about patients, customers or employees, or any other information that must not be shown to outsiders.
Provide services to third parties through the demo version or present it as a laboratory’s production system.
Treat demo version data as your own, or export it for use beyond evaluating X-Lab Suite.

The demo version may be cleared from time to time. The Company does not guarantee that test data entered by the user will be kept.

Cloud version

Give cloud version credentials to another person, publish them, or share a single account among several people.
Use the cloud version beyond the terms of the subscription, including beyond the number of users, the features and the intended use for which the subscription was taken out, or after the subscription has ended.
Access or attempt to access the data of another subscriber to the cloud version, or export another subscriber’s data.
Upload to the cloud version malicious files or data that the sender is not entitled to process.
Transfer a subscription to another person, resell access to the cloud version or provide services to third parties through it, unless the Company’s agreement with you permits this.

Self-hosted version

Pass on or publish the distribution, images, offline subscription files and keys, documentation or updates of the self-hosted version.
Install or use the self-hosted version beyond the offline subscription, including on more servers, sites, organisations or users than it allows.
Host the self-hosted version for other organisations or offer hosting or access services based on it, unless the Company’s agreement with you permits this.
Modify the self-hosted version, create derivative products from it, or use unofficial, altered or cracked builds.
Forge, alter, move to other installations or circumvent the offline subscription file, key or verification, including by changing the system clock to extend its validity.
Use the self-hosted version or its updates outside the validity of the offline subscription.
Send the Company database dumps, logs or other installation materials that contain real personal data or other information that the sender has no legal basis to disclose.

Materials and third-party data

Copy the website in full, mirror it, embed its pages in other resources or present the Company’s materials as your own.
Use website or demo version materials in breach of the copyright, exclusive rights or other intellectual property rights of the Company or any third party.
Harvest email addresses, names or other data of visitors or Company staff other than through the website’s forms and for a purpose other than making your own enquiry.
Use the website or the demo version for fraud, phishing or to mislead others.
Submit through the website’s forms unlawful material, spam, or information that the sender has no adequate legal basis to process.

The Company may restrict or end access to the website, the demo version and the cloud version and, for the self-hosted version, may stop issuing offline subscription files, keys and updates in the manner provided for in the applicable agreement, where these Rules are breached, access is abused, or the security of the website, the demo version, the cloud version, X-Lab Suite, the Company or any third party is at risk.

Ordinary viewing of publicly accessible pages of the website and the demo version by a person, including with a browser’s built-in translation, is neither model training nor automated data collection. A user may report a vulnerability to the Company at security@x-lab.pro, but must not test it by attack or by any other unauthorised action. The Company sends an initial reply within 3 business days. Until the Company agrees, details of the vulnerability, including how to exploit it, must not be published. These Rules do not remove rights that the law does not allow to be excluded by contract, including a right expressly granted by law to analyse software for the purpose of interoperability with other programs where the necessary information cannot be obtained from the Company.

Where a subscription to the cloud version or an offline subscription to the self-hosted version is supplied under a separate agreement or other terms, those terms apply together with these Rules and prevail in the event of a conflict.

4. Product information

The Company aims to keep the information on the website accurate and up to date, but it does not guarantee that every description, illustration, example, characteristic, and product detail is complete, current, or applicable to every use.

Interface images, demonstration materials, process examples, and descriptions of functions may show one configuration of the product or an illustrative scenario.

Which modules, functions, and integrations are available, and the licensing terms and delivery times, can depend on the product version, the configuration, and the contract with the client.

The Company may change the product and the materials on the website. Those changes do not by themselves change a contract already made with a client, unless that contract or the applicable law says otherwise.

5. Enquiries and replies

Where the website has a form for a message, a demonstration request, or further information, the visitor must give accurate details and must not send information that is unrelated to the enquiry.

Sending an enquiry does not by itself make a contract, grant a licence, promise a demonstration on a particular date, or mean that the Company accepts a commercial proposal.

By submitting a form on the website, the user gives a separate consent to the processing of the personal data entered in that form. A link to the Privacy policy does not replace that consent.

The purposes are handling the enquiry, preparing a quotation, arranging a demonstration, and contacting the user.

The data are the name, email address, organization, job title, and the text of the enquiry. The form also asks how the system is to be hosted. The demonstration request form also asks for the laboratory’s field of work and the size of the organization’s staff. The message on the demonstration request may be left empty.

The legal basis is consent. Where the enquiry concerns entering into or performing a contract, the basis is also entering into or performing that contract.

The enquiry is kept for as long as it is needed to reply and to continue the correspondence, and is then deleted or anonymised unless the law requires it to be kept longer.

The data subject may ask for access to the data, for it to be corrected or deleted, may withdraw consent, and may lodge a complaint with a competent data-protection supervisory authority. A request is sent to info@x-lab.pro.

This consent does not cover marketing messages. The form does not ask for a separate consent to them.

6. Intellectual property

Unless stated otherwise, the website, its structure, text, graphics, design elements, logos, illustrations, and other materials belong to the Company or are used by it on a lawful basis.

The names X-Lab, X-Lab Suite, X-Lab LIMS, X-Lab CRM, and X-Lab Team, module names, logos, and other signs may be protected by intellectual-property law.

The visitor receives a limited, non-exclusive, and revocable right to view the website and to use its materials for personal or internal business information, within what the law and these Terms allow.

Without the right holder’s prior written consent, the website’s materials must not be copied, distributed, published, changed, or used commercially, except where the law expressly allows it. Quotation is allowed within the limits the law sets, with a source attribution where the law requires one.

Use of the website does not transfer ownership of the software, trade marks, or other intellectual property of the Company.

7. Links to other resources

The website may link to other websites, services, documentation, and platforms, including resources of software providers.

Those resources are outside the Company’s direct control. The Company is not responsible for their content, availability, privacy policy, or terms, except where the applicable law imposes that responsibility.

Following an external link is the visitor’s choice. Before using another resource, read its terms and privacy policy.

8. Availability and security

The Company aims to keep the website working and secure, but it does not guarantee that the website will be continuous, uninterrupted, or free of errors.

Access to the website or to particular functions may be limited for a time for maintenance, updates, repairs, or a response to a security incident.

The cloud version runs on equipment selected and operated by the Company or its suppliers. The Company takes reasonable organisational and technical measures to protect the cloud version and the data held in it, but does not guarantee that it will be uninterrupted or error-free unless the contract or subscription terms provide otherwise. Availability, service levels, support, backups, data retention and incident response are governed by the contract or subscription terms, and these Terms create no obligation beyond them.

A user of the cloud version is responsible for the safekeeping of their credentials, for the access rights of their staff, and for the accuracy and lawfulness of the data they enter into the cloud version.

9. No professional advice

The website materials and the information shown in the demo version are intended as a general introduction to X-Lab Suite and are not legal, financial, metrological, accreditation or other professional advice.

Users must assess for themselves whether the information and the features of X-Lab Suite are suitable for their organisation, and must take into account applicable law, industry standards, internal procedures and contractual obligations. This includes checking the results obtained when using the cloud version and the self-hosted version.

A description of the features of X-Lab Suite does not mean that using it will, of itself, bring an organisation into conformity with any standard, secure accreditation or satisfy all regulatory requirements.

10. Liability

10.1. Use of the website and the demo version

To the extent permitted by applicable law, the Company is not liable for losses arising from temporary inability to use the website or the demo version, inaccuracies in informational materials, loss or alteration of data entered in the demo version, the acts of third-party resources, or a user’s breach of these Terms or the Rules of Use.

10.2. Cloud version and self-hosted version

The Company’s liability for supplying the cloud version and the self-hosted version is governed by the contract or the subscription terms. Sections 10.3 to 10.8 apply to the extent that the contract or subscription terms do not address the relevant matter. In the event of a conflict, the contract or subscription terms prevail.

10.3. Basis and scope of liability

The Company is liable to a user for losses caused by a failure of proper performance of its obligations and directly resulting from that failure. The Company is not liable for lost profit, indirect or consequential losses, loss of reputation or customers, or for fines, sanctions or other measures imposed on the user by regulators, supervisory authorities, accreditation bodies or other third parties.

10.4. Cap on liability

The Company’s total liability to a user under one subscription or offline subscription, including all claims arising from the same breach, is limited to the fees actually paid by the user for that subscription or offline subscription for the period to which the breach relates. Where no fee has been paid, the Company is liable only to the extent expressly required by mandatory law.

10.5. Cloud version

Unless the contract or subscription terms provide otherwise, the Company is not liable for:

the accuracy, completeness or lawfulness of the data the user enters into the cloud version, or for results and decisions based on that data, including the user’s test results, reports and conclusions;
the compromise of the user’s credentials, or the acts of the user’s staff or of any other person who obtained access using the user’s credentials;
failures in the user’s equipment, networks or software, at communications providers, or in third-party services that the Company does not control;
events of force majeure, including natural disasters, hostilities, acts of terrorism, large-scale cyberattacks, attacks by means of unmanned aerial vehicles, and other circumstances beyond the Company’s reasonable control;
changes made by the user or by third parties acting on the user’s instructions.

The Company provides backup to the extent and at the intervals set out in the contract or the subscription terms. The user must keep their own copies of critical data.

10.6. Self-hosted version

Unless the contract or offline subscription terms provide otherwise, the Company is not liable for losses connected with:

the hardware, network, operating system and other software on which the software is installed, or their compatibility with X-Lab Suite;
the installation, configuration, operation and updating of the software, including any failure to apply updates promptly;
the security of the installation environment and access management within it;
the creation, storage and restoration of backups;
the data the user processes with the software, and the lawfulness of that processing;
the use of unofficial or modified builds, or use of the software outside the validity of the offline subscription or in breach of the Rules of Use.

10.7. User data

The user determines what data is entered into the cloud version or processed in the self-hosted version, and is responsible for having a legal basis for processing it, including obtaining any necessary consents.

10.8. Making a claim

The user must notify the Company of a breach without undue delay, describe the circumstances and provide the information needed to verify the claim, including logs and a description of the actions taken. The Company is not liable for any increase in loss that timely notice would have avoided.

10.9. Liability of the user

The user is liable to the Company for losses caused by a breach of these Terms or the Rules of Use.

10.10. Mandatory law

Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for harm caused intentionally, or the rights of a user who is a consumer under consumer protection legislation. The limitations do not apply in the cases and to the extent that they are prohibited by mandatory rules of law, including in relations with consumers.

11. Personal data and cookies

Handling of visitors’ personal data is governed by the Privacy policy.

Submitting a form records a separate consent to processing for the purposes, data, basis, retention period, and rights stated in section 5. That consent is not the cookie consent and does not cover marketing messages.

Use of cookies and similar technologies, including the settings for analytics and other optional tools, is described in the Cookie policy and through “Cookie settings”.

Where a technology requires the visitor’s consent, it is used in line with the applicable law and the consent settings on the website.

12. Changes to the Terms

The Company may update these Terms when the website, the product, or the applicable law changes.

The current version is published on this page with the date of the latest update. The new version applies from the date shown in the document, unless the law requires a different start.

Visitors should check the current version of the Terms from time to time.

13. Governing law and disputes

These Terms are governed by the law that applies to the Company, together with mandatory rules that apply regardless of a choice of law.

The parties will try to resolve disputes about use of the website by discussion. If a dispute is not resolved, it is submitted to a competent court in the way the applicable law provides.

Nothing in this section limits rights that consumers or other persons have under mandatory rules of law.

14. Contact

For questions about these Terms, a visitor can contact the Company:

Email. info@x-lab.pro
Website. https://x-lab.pro