# Frequently Asked Questions - X-Lab Suite

Lang: en-US
Website: [https://x-lab.pro](https://x-lab.pro)
Last Updated: 2026-11-02

[About]

Q: What is X-Lab Suite?
A: X-Lab Suite is one application with two sections: X-Lab LIMS, a laboratory information management system, and X-Lab CRM for customers, quotations, and contracts. It can run in the cloud, with X-Lab Team running the servers, or on the laboratory's own server. Working without an internet connection depends on the configuration.
URL: [English home](https://x-lab.pro/)

Q: How is X-Lab Suite different from a separate LIMS?
A: X-Lab Suite combines X-Lab LIMS for laboratory processes and X-Lab CRM for work with customers. A measurement request can be created from a contract, so the commercial work and the laboratory work stay linked.
URL: [English home](https://x-lab.pro/)

[Services]

Q: What does X-Lab LIMS cover?
A: X-Lab LIMS organizes laboratory work, from registering a request and a sample to measurement assignments and issued protocols.
URL: [X-Lab LIMS](https://x-lab.pro/lims)

Q: What does X-Lab CRM cover?
A: X-Lab CRM keeps companies, contacts, leads, quotations, contracts, completion certificates, and time tracking. A contract can open a measurement request in X-Lab LIMS.
URL: [X-Lab CRM](https://x-lab.pro/crm)

Q: Can X-Lab Suite be installed on the laboratory's server?
A: Yes. On-premises deployment is available. Working without an internet connection depends on the configuration.
URL: [English home](https://x-lab.pro/)

Q: How is staff access divided?
A: Access groups decide which registers and journals staff can open. The audit trail shows who edited a record.
URL: [English home](https://x-lab.pro/)

Q: Does X-Lab Suite support work to ISO/IEC 17025?
A: Yes. X-Lab Suite helps a laboratory organize its processes and keep the records needed to work in accordance with ISO/IEC 17025. The system can manage quality-management documents, equipment and metrology, traceability of samples and measurement results, nonconformities, corrective actions, internal audits, and quality-control records. This brings the laboratory's main processes into one system and simplifies preparation for audits and for demonstrating competence. Conformity to the standard also depends on how the laboratory organizes its work, follows its procedures, and meets the applicable requirements. X-Lab Suite provides tools to support these processes.
URL: [English home](https://x-lab.pro/)

Q: Does X-Lab Suite fit work under GxP conditions?
A: X-Lab Suite provides tools for laboratory records, sample and equipment records, document management, access rights, and tracking of changes. These can support laboratories that work in a regulated environment under GMP, GLP, or GCP. Whether the system applies depends on the laboratory's tasks, the functions in use, and the requirements of the particular process. Use in a GxP environment requires an assessment for the intended use and the validation procedures the organization has defined. During introduction we can provide the available technical documentation and information about the system's functions, so the laboratory can assess applicability and prepare validation. The extent of that support has to be agreed separately.
URL: [English home](https://x-lab.pro/)

Q: Can data be brought in from another system?
A: Whether data can be brought in, and how much, depends on the source data and on what the laboratory needs. Contact info@x-lab.pro to discuss your case.
URL: [Contact](https://x-lab.pro/contact)

[Contact]

Q: How do I contact X-Lab Suite?
A: Contact the X-Lab Team at info@x-lab.pro. The contact form sends the message to that address. This site does not publish a phone number or a postal address.
URL: [Contact](https://x-lab.pro/contact)

[Scope Exclusions]

Q: Does this website publish prices?
A: No. Contact info@x-lab.pro, describe the laboratory's work, and say whether you prefer the cloud or on-premises. The team can discuss the requirements and a possible way to deploy the system.
URL: [English home](https://x-lab.pro/)

Q: Does this website publish customer reviews?
A: No. The pages at /cases describe how work moves through the application. They are not reviews or testimonials.
URL: [Use cases](https://x-lab.pro/cases)

Q: Does this website have a login?
A: No. There is no login or account on this website. The demonstration request pages at https://x-lab.pro/demo and https://x-lab.pro/ru/demo are closed to crawlers and do not show sign-in details. The demonstration application is https://demo.x-lab.pro.
URL: [English home](https://x-lab.pro/)

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